Job: Customer Care Specialist-$16/hr

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Posted: 10/02/2017

Job Status: Full Time

Job Description

Are YOU ready to ROCK? 


At SilverRock, the customer is the core of what we do!

We ensure that every single customer has a memorable experience that promotes confidence and loyalty. We believe that this is achieved by hiring masters of customer service that are unique and know how to problem solve.


A master of customer service will possess the following set of skills:

  • Exceptional customer service that is so unique customers “testify” they feel good about you helping them
  • Ability to connect with all customers and have an organic conversation that is genuine and doesn’t require a script to get to know them
  • Problem solving and taking the extra steps to find the best resolution for every customer.
  • Provides World Class customer service with all customers, even on a bad day
  • Team player who fosters positivity in the workplace, no drama!
  • Ready to advocate and drive change
  • Efficient and tech savvy, great at typing fast and accurately
  • Ability to innovate new processes and ideas

Skills / Requirements

What’s in it for you:

  • A work environment where your ideas, suggestions and contributions are not only appreciated but NEEDED!
  • Awesome leadership teams that value and respect their employees and want them to be successful
  • Great medical, dental and vision plans
  • Up to 11 days of paid time off in the first year!
  • 401K with company match and tuition reimbursement



  • High School Diploma Required. College Degree preferred
  • Verifiable experience in a customer relations role (this is not an entry level position)

Important Notes

  • Hiring is contingent upon successful completion of our background and drug screening process
  • Equal Opportunity Employer
  • SilverRock is a drug-free, tobacco-free workplace
  • Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions

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