Job Description

DriveTime Needs a SilverRock Customer Service Representative

DriveTime is the nation’s second largest used car retailer, focused on helping people find and finance used vehicles (trust us, it’s more exciting than it sounds).  We have single-handedly rebuilt, retooled, redreamed and reconfigured the way people think about driving cars, breaking apart from the industry’s status quo.  For more than 17 years, DriveTime has changed the auto world from the ground up while emphasizing values, morals and growth from the inside-out!

DriveTime’s goal is to take every customer on the full path to ownership. All the way from purchasing vehicles, inspecting and selling; to financing, servicing and warranties – when it comes to owning a vehicle - we know what’s up!  As motivated as we are to take our customer on the path to ownership, we are just as focused on taking our employees on the path to owning their careers.  Across the nation, from our home office and call centers to our 138 retail locations and 22 inspection centers, we are looking for talented individuals like yourself to join our ever-growing team!

That’s Nice, But What’s the Job?

In short, the SilverRock Customer Service Representative is responsible for taking inbound phone calls, explaining and answering questions regarding the customer's warranty. 

In long, at SilverRock, we set out to simplify the overly complex and frustrating world of automotive warranties. Our goal is to keep it simple and focus on providing SilverRock based solutions. We explore ways to anticipate customer needs by evolving our self-service options, while staying true to our goal of providing world class customer service. We believe that this is achieved by hiring masters of customer service that have high emotional intelligence to navigate customer interactions and know how to effectively manage customer conflict while in a fast paced call center environment.

So What Kind of Folks Are We Looking for? 

  • Passionate and goal-oriented. We are looking for someone that is enthusiastic about their work and is passionate about not only meeting their goals but exceeding them.
  • Excellent verbal and written communication skills. The ability to talk and write with confidence, charisma and competence for a wide variety of audiences including management.
  • Agile in a fast-past environment. We move, and we move quickly. Thriving in an environment that never stops, is a must.
  • Plays well with others. You will be working in a high-functioning team environment.  We work together in order to win together.
  • Works well in a time crunch. There will be multiple time sensitive requirements and you’ll need the ability to meet deliverable due dates.
  • Fantastic problem solver. Your job is not only to find the problem, but more importantly, find the solution.
  • Positive emotional resilience. Problems will arise.  We want to make sure you have the ability to rise past them while maintaining an optimistic attitude.

The Specifics. 

  • High School Diploma required. Bachelor’s degree preferred. 
  • 3+ years of experience in the following: Working in the customer service, preferably in dispute resolution. 

Anything Else?  Absolutely.

DriveTime was awarded Top Companies to Work for in AZ by AZCentral.com for our great culture and one of the Best Places to Work in IT as awarded by PBJ.  Essentially we offer a creative, transparent and fun environment since, well, we work here too.  DriveTime was also voted the Fastest-Growing Private Companies by Inc 5000, and we aren’t slowing down anytime soon!

So What About the Perks?  Perks matter. 

  • Medical, Dental and Vision. DriveTime pays a nice chunk of your premiums to keep the cost as low as possible for our employees.
  • 16 days of PTO and 6 paid Holidays. Because who doesn’t love time off?
  • Benefits like 401(k), company paid life insurance, short and long-term disability.
  • Casual Dress. Come dressed in jeans (you’ll fit right in with the rest of us).
  • Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, pool table and Virtual Reality if you ever need a break in your day.
  • Wellness Program and In-House Gym. We want our employees to be the best versions of themselves. That’s why we offer a Wellness Program that includes an in-house gym, B12 shots, teeth cleanings, biometric screenings and much more!
  • Growth opportunities. DriveTime takes a lot of pride in promoting from within. We have spent the last 14 years growing our team members and taking them on the path to owning their careers!